Reference

Terms and Conditions That Govern Your 136ph Account

These Terms and Conditions set out the rules that apply when you open and use your 136ph account, including how payments via GCash, Maya, and InstaPay are handled, what you can and cannot do on the platform, and how disputes are resolved.

Account eligibility rulesGCash, Maya, InstaPay payment termsWithdrawal and verification conditionsAccount suspension and closureDispute resolution process

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REACH OUR TEAM

Contact Us About Your Terms Query

If any part of these Terms and Conditions is unclear, or if you believe there has been an error in how they have been applied to your account, get in touch with our support team directly. We handle account-related questions, payment disputes involving GCash, Maya, or InstaPay, and requests for clarification on any clause in this agreement. Players in Manila can expect the same support process as any other location — your account region does not affect your access to help.

Team online

Live Chat

Reach our support team directly through the live chat window inside your account dashboard. This is the quickest way to raise a terms-related question or flag a payment issue.

Email Support

Send a detailed account query to our support email address. Include your registered account details and a clear description of the terms clause or transaction you are asking about.

Account Help Centre

The Help Centre inside your account lists common terms questions, including how GCash and Maya deposits are counted under your account balance and what triggers a verification review.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

Your account data is held securely and used only in line with these Terms and Conditions and our Privacy Policy. We do not share your personal details or payment history with third parties beyond what is required for payment processing through GCash, Maya, or InstaPay and for fraud prevention. You have the right to request a summary of the data we hold, and to ask for corrections if anything is inaccurate. Account closure requests can be submitted through the support channels above and are processed in line with our data retention schedule.

Data Retention

We retain account data for the period required under Philippine law. After your account is closed, transaction records are kept for the legally required retention window before deletion.

Payment Verification

Withdrawals to your GCash or Maya wallet go through an identity verification step. This protects your account from unauthorised cash-out attempts and keeps your funds in the right hands.

Cookie and Session Policy

We use session cookies to maintain your login state and to record your preferences across the lobby. No payment data from GCash, Maya, or InstaPay is stored in cookies.

Requesting Account Changes

To update your registered mobile number, e-wallet details, or personal information, submit a request via live chat or email with valid identification attached for verification.

What These Terms Actually Cover

136ph Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By creating an account with 136ph, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. The agreement covers every part of your account relationship with us — from your first deposit through GCash or Maya, to how we process

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a withdrawal back to your e-wallet via InstaPay, to what happens if we detect unusual activity on your account. You are responsible for keeping your login credentials secure. We do not accept shared account use; each account must belong to one individual only. If you fund
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your account using GCash or Maya, the transaction is processed under the payment provider's own terms in addition to ours — make sure you are aware of both. Any credits applied to your account during a promotional period are subject to separate conditions shown at the
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time of the promotion. We reserve the right to update these Terms and Conditions. When a material change is made, we will notify you through the contact details registered to your account. Continued use of the platform after notification counts as acceptance. These terms are governed
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by the applicable laws of the Philippines, and access is available only where local law permits and to players who meet our eligibility criteria.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Frequently Asked Questions on These Terms

These are the questions we hear most often about how the Terms and Conditions apply to real account situations — covering payments, account access, verification, and your right to request changes.

Yes. Every payment method linked to your account — GCash, Maya, and InstaPay — is covered by these Terms. The payment provider's own terms also apply alongside ours when you transact.

We notify you via the contact details on your account when material changes are made. Continuing to use the platform after that notification means you have accepted the updated terms.

No. These Terms allow only one account per individual. Duplicate accounts may be suspended, and any balance held in a duplicate account is subject to review before any withdrawal is processed.

Raise the dispute through live chat or email with your account details and the transaction reference. Our team reviews disputes against the Terms and Conditions and responds in writing.

Transaction records and account registration data are retained for the period required under applicable Philippine law. After that mandatory window, your data is deleted from our systems.

Access depends on local law and is available only where it is permitted and to players who meet eligibility criteria. We do not make access available in regions where it is restricted by law.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your 136ph Account

Contact Us About Your Terms Query

Live Chat

Email Support

Account Help Centre

Account Security and Your Rights Under These Terms

Data Retention

Payment Verification

Cookie and Session Policy

Requesting Account Changes

Frequently Asked Questions on These Terms

01 Do these Terms and Conditions apply to all payment methods including GCash and Maya?

02 What happens if 136ph updates the Terms and Conditions?

03 Can I have more than one account under these Terms?

04 How do I dispute a transaction or a terms decision on my account?

05 What data does 136ph keep after I close my account?

06 Is access to 136ph available in all areas of the Philippines?

Terms & Conditions

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